Policy
Refund & Return Policy
Refund & Return Policy
Last Updated: 10/12/2026
At Green Ritual Tea, we take care to pack and deliver our products in good condition. Because tea and other food products are consumable items, returns and refunds are subject to the conditions below.
1. Return Eligibility
Returns may be accepted only for eligible issues such as:
Wrong product received
Damaged product received
Product received in a defective or unusable condition
Product missing from the order
Product significantly different from what was ordered
Return requests must be reported within [7 days] of delivery.
2. Consumable Products
For food and beverage products, we generally do not accept returns of products that have been opened, used, consumed, or tampered with, except where required under applicable law or where the product was received damaged, defective, incorrect, or otherwise eligible for a remedy.
For hygiene and safety reasons, opened consumable products may not be eligible for return.
3. Conditions for Return
Where a return is approved, the product should be:
Unused
Unopened, where applicable
In its original packaging
Complete with labels and accessories, where applicable
Accompanied by the order details or proof of purchase
4. Damaged or Incorrect Product
If you receive a damaged, incorrect, or defective product, please contact us within [7 days] of delivery.
Please provide:
Order number
Product name
Description of the issue
Photographs of the product
Photographs of the packaging and shipping label
Unboxing video, where available
Our team may review the information and determine the appropriate resolution.
5. Non-Returnable Items
The following may generally not be eligible for return:
Opened or partially consumed tea products
Products damaged after delivery due to customer handling
Products without original packaging where packaging is required for verification
Products returned after the applicable return period
Products purchased during a final-sale or non-returnable promotion, where clearly stated
Products returned without prior approval
6. Refunds
Once a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.
The time taken for the amount to reflect in your bank account, card, UPI account, or other payment method may depend on the payment provider or banking institution.
7. Replacement
Where appropriate and subject to product availability, we may offer a replacement instead of a refund for eligible damaged, defective, or incorrectly delivered products.
If the replacement product is unavailable, an eligible refund may be provided.
8. Cancellation
Cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, please contact customer support for assistance.
9. Shipping Charges
If a return or replacement is approved because Green Ritual Tea supplied an incorrect, damaged, or defective product, applicable return or replacement shipping costs will be handled by us as appropriate.
For issues caused by incorrect information provided by the customer or other customer-related circumstances, additional shipping charges may apply.
10. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please:
Check your bank/payment account.
Contact your payment provider or bank.
Contact Green Ritual Tea with your order number and refund details.
11. How to Request a Return or Refund
To request a return, replacement, or refund, contact us at:
Email: ecom@matrixuv.com
Phone/WhatsApp: +91 9930020150
Please include your Order ID, registered mobile number/email, and details of the issue.
12. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit any rights or remedies available to consumers under applicable Indian law.
Green Ritual Tea will handle eligible consumer complaints and remedies in accordance with applicable laws and regulations.
