Policy
Shipping Policy
Shipping Policy
Last Updated: [Date]
At Green Ritual Tea, we aim to process and deliver your orders safely and efficiently across India.
1. Shipping Availability
We currently deliver to serviceable locations across India.
Delivery availability may depend on the serviceability of the customer’s PIN code and the courier partner available for that location.
2. Order Processing
Orders are generally processed within [1–3 business days] after successful order confirmation and payment verification.
Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.
3. Delivery Time
Estimated delivery time is generally [5–9 business days] after dispatch.
Delivery timelines are estimates and may vary depending on:
Customer location
Courier serviceability
Weather conditions
Public holidays
High-volume sale periods
Transportation delays
Remote or difficult-to-service locations
Circumstances beyond our reasonable control
4. Shipping Charges
Standard shipping charges are ₹[XX] per order.
Free shipping: Orders above ₹[XXX] may qualify for free shipping.
Applicable shipping charges will be displayed during checkout before the order is placed.
5. Courier Partners
Orders may be shipped through our available courier and logistics partners.
The courier partner may vary depending on delivery location, serviceability, availability, and other operational considerations.
6. Tracking Your Order
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your account/order page, where available.
You can use the tracking information to monitor your shipment.
7. Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect address, incorrect PIN code, incomplete address, unavailable recipient, or incorrect contact information, additional delivery or re-shipping charges may apply where applicable.
8. Delayed Delivery
Although we aim to meet the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed, please contact our customer support team with your order number.
9. Damaged Package
If you receive a package that appears visibly damaged, tampered with, or opened, please contact us as soon as possible.
Where appropriate, please provide photographs or videos of:
The outer package
Shipping label
Damaged/tampered area
Product packaging
Product received
This will help us investigate the issue with the courier partner.
10. Undelivered or Returned Shipments
If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or failed to receive the shipment, re-shipping may be subject to additional charges.
Any refund, if applicable, will be handled according to our Refund & Return Policy.
